I am all about looking my best so when I go to receive a service especially my pedicures I am very particular. They do the spa pedis well if you get a more experienced tech. IF you happen to get a newbie you maybe a little disappointed. I have received very good pedis to fair ones all done by different people. What makes them good? They take their time and do it right. The massage is good they take hot towels and put over your moisturized feet/ankles. What makes them ok? The polish doesn't last. The customer service is to be desired if you have a complaint. Finally, they speak in another language in front of customers to speak freely which I find very rude.