My daughter and I have been going to Regal Nails in Inver Grove Heights. We ALWAYS make an appointment. However, this salon pays no attention to the fact that they have appointments scheduled. We are always on time for our appointments and we always have the first appointment of the day (10:00) If a walk-n gets there one minute before we do, they take the walk-in and expect the customers that have an APPOINTMENT to wait. This has happened once to often. Our last scheduled appointment turned out even worse. We came in, were told by the only employee there that she was there by herself and that the girl that does MY nails wasn't coming in that day. She said she didn't think she knew I was coming in. I showed her our entry in the appointment book; but she did nothing but say I couldn't get my nails done. While my daughter was picking out her color, a walk-in came in and was seated. The employee proceeded to take care of THAT customer and left us standing there. I would not recommend this salon to anyone. They obviously have no desire to keep their customers satisfied.
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