At these Apartment I manage we are unfortunately on our 2nd round of Bed Bugs. A couple of years ago, we had our first outbreak and it was a bad one. The infestation was contained to one unit, with the help of your company, the issue was dealt with promptly and then with a long term plan during which we left the unit empty. However, this 2nd outbreak has been ominous and difficult to treat because it is so under the radar in the sense that it is such a slight, yet, persistent outbreak.
The tenant who rents this second unit is a low income single young mom who is sincerely doing the best she can for herself and especially for her children. She doesn't understand the fullness of the problem or her part of the treatment plan or that she introduced the infestation into her unit. Because she introduced the infestation, she is being held responsible for the treatment costs according to her lease. She is fed up with it all and wants to move. i have told her of the graciousness of your company! I told her that you have, out of gracious kindness, refused to charge her for the second fumigation -where you also treated the carpet and a possible flea infestation. Thank you for blessing my tenant by sheltering her from costs which would make her financial life unmanageable and unbearable!
So, this is a letter of than you! On the tenant's behalf and for making me able to extend your graciousness towards her, I want to thank you for going above and beyond in this difficult case! I want to thank the receptionists who have answered my many phone calls and desperate pleas with continued patience, and Julia Dennis, and Phil for their many, compassionate and repeated trips into this same unit, and the company, in general, for encouraging compassion, understanding and flexibility.
I hope to never have to call you company again (!!!); but if I do, I know that my needs will be handled with empathy and with an attitude that will keep me as a continued and loyal customer!
Sincerely and Best Regards,