So...it all started Friday night when I attended a party for some friends at Hotel Icon (across the street from The Red Cat). We pulled up to the valet in front of The Red Cat since they were the closest parking service (Front Row Valet) to the side of the street on which we were. There were no retrictions posted to indicate they only parked for The Red Cat. As the attendant took my key, I asked what time they closed to which he responded, ""We close when they close.""\r
We emerged from Hotel Icon at 1:15 a.m. only to find ghost town across the street...business had completely shut down at The Red Cat and Front Row Valet.\r
While my vehicle was parked in front of the strip, with no key on hand, that did me little good! I enlisted the help of two HPD officers. Not One Single Phone Number or Hours of Operation were listed Anywhere!\r
Friends of ours that live in Champions & were at Icon, drove us home to Sienna Plantation.\r
I called the manager (Amora) placed me on hold 3 times while she seated guests and apparently spoke with the owner. \r
She then apologized for ""the inconvenience"" and asked what I would like. I exclaimed that I would LIKE to get my key back & for them to post some accurate and updated information to better communicate their hours of operation and services.\r
She said I was welcome to stop by and pick up my key the next day, Sunday, at 8:00 p.m. (!...not 11:00 a.m. like the voicemail stated).\r
I changed my Saturday evening plans and went to The Red Cat to retrieve my key and have my face-to-face conversation with the ever-elusive, Mr. Sam Pink.\r
Mr. Pink himself descended from his throne to speak with me. He rudely brushed by me to walk outside indicating that I should follow him. I proceeded to share my disgust at the procedures in which his affiliated parking service closed early with no means of contact and the inaccuracy of information posted online and on their voicemail. He claimed the valet did not close early Friday night to which I replied, ""Bullsh***!"" I know what time the officers and myself were peering with flashlights into his establishment looking for signs of life.\r
Needless to say, the rest of the conversation ensued in a like manner with this arrogant, smart-aleck not taking any responsibility at all for the actions of his valet service or his miscommunication of business operation. \r
I mentioned that a review I read on CitySearch was, in fact, right on with the interaction I was receiving. Sam Pink replied with a statement to the effect of, ""I don't care about CitySearch...that's a paid subscription."" Really?! All I did was create an account and log on...!\r
While Mr. Pink implied that I was the only one that took issue with his means of communication and operation, it is evident from the recent reviews listed here that I am truly Not The Only One. When I visited The Red Cat almost a year ago, I concur that the service was just as slow and inefficient for mediocre food as the other reviews state.\r
My parting comment to Mr. Pink was that if he was interested in attracting and maintaining a professional crowd of clientele who could spend money in his establishment, regardless of the economy, he may want to consider revising his practices. His reply was, ""Ya'll have a good time.""\r
It is truly a shame that Mr. Pink's lack of empathy and humility will now exclude patronage of my professional and social associates...because there are all those other patrons beating the door down until...hmmm, 1:00 a.m. on a Friday night.
Pros: My car was still there...
Cons: Horrible communication and interaction with owner