Met a friend for lunch and the service was awful. The waiter forgot to give our order to the kitchen and left us sitting there for quite awhile. Then he had to re-take our order and did not offer to give us an appetizer even though we were starving. The manager sitting at the next table was eating, watched the whole thing and never intervened. When our food finally arrived, it was thrown together and one of the orders was completely wrong. We commented to the waiter that the order was wrong and he acted like we were lying even when we showed him the food. He walked away and eventually came back to blame it on the kitchen staff. He said we could wait more and re-order again. We were too hungry to wait another hour. During the rest of the meal, the waiter came by every 3 minutes to blame the poor service on having a bad day. It was a relief to quickly finish the meal and to be able to get away from him. We don't plan to return to Red Robin any time soon!
Cons: Awful service, over 2 hours to get a meal, staff not paying attention to what they are doing