Red Lobster

Went to dinner last night and could not believe the quality of service. First there was the long wait to get a table followed by a complete shutdown of communication by staff. After taking our order and bringing our drinks and salads, we never saw our waitress again! We had another long waiting period and had to ask about our food and drink refills from another server. After they realize how rude it was to ignore us, they apologized for the treatment, offered "free" dessert but my evening was ruined, and I will "never" go back to that restaurant or refer anyone else. In today's economy, when you get a chance to dine out, you expect the restaurant to appreciate your business and not just take you for granted as if they are the only restaurant in town. When you stop giving good service, your customers stop coming, employees get laid off, no profit is made, and you will soon go out of business! Clearly upper management needs to take a closer look at what is happening in their establishment and follow up with more training and hire more staff to accommodate the high volume of customers to insure Excellent Service!! more

I used to love Red Lobster, but they have really gone downhill. I didn't go for a few years, and when I went a few months ago, the food was HORRIBLE! I have had better food at a fast food restaurant for a lot less money. I ordered the seafood stuffed mushrooms (they USED to be CRAB-stuffed mushrooms), and they tasted rancid. A dining companion ordered the beer-battered fish, and the fish was tasteless and dry, and the coating totally soggy. The service was rather poor as well. This restaurant is now on my never-go-back list. What a shame. more

THE RED LOBSTER HAS BEEN AROUND FOR YEARS, SO IT IT WELL ESTABLISHED. BUT THIS RED LOBSTER IS TRUELY IN A CLASS BY IT'S SELF. FIRST OF ALL THE SERVICE WAS EXCELLENT, AND THE PLACE WAS SO CLEAN, YOU COULD EAT OFF THE FLOOR (HAHA) BUT THE LOBSTERS WAS AT IT'S BEST, THEY WERE TENDER AND VERY FLAVORFUL. I WAS VERY DELIGHTED WITH THE WHOLE PLACE AND FOOD. THE VALUE OF THE MEAL WAS EXCELLENT AS WELL. TAKE A RIDE DOWN TO RED LOBSTER AND YOU WANT BE SORRY.. more