We loved shopping for our sofa here. They had plenty of options, Cherie, our salesperson, was fantastic (extremely helpful without any pressure), and the price was right. We left the store extremely happy and excited about our sofa.
However, you would think constructing our sofa was tantamount to building the international space station. We paid for the sofa on July 26, and they told us 4 to 6 weeks. It is now October 8.There were two delays on the fabric, and then when we called to see if our sofa was ready, they said it was, leaving us to wonder when they were going to bother to give us the news.
Granted, this is probably specific to the fabric we chose. I don't think the Sofa Co. is really responsible for the delay (and they even agreed to remove our old sofa for free because of the hassle), but it would be nice if they knew which of their fabric offerings were available and which were not before one ordered the sofa.
Don't hesitate to go there - particularly if Cherie is there to help you. But ask a lot of questions about when exactly you are going to get your sofa, and hold them to it.
Pros: In-store experience with Cherie Detwiler
Cons: Everything thereafter