I went for a heavily promoted open house today. The lobby was small, staff harried and for the number of employees there, they were unable to do anything but administer Botox.
Dr. McClendon seems like a very nice doctor. He has some great lasers for fat reduction and knows what he's doing. If I were in the market for Zeltiq or LipoEX laser treatment, I would return strictly for his expertise.
But I'm not. I only need the occasional Botox, micro derm, IPL laser, etc. And therein lies the real problem. The dang staff. I can forgive forms with glaring type-o's, no elbow room and a disaster in lack of organization. What I can't forgive is when I'm forking over hundreds of dollars to a nurse that's acting bitchy. Even worse is that 2 others had the same 'tude. What the heck?
I prefer to do business with friendly people, like myself. Smart employees at those places know that if they aren't in a good mood, strong business acumen dictates for them to fake it. Noone can tell the difference and the customers still feel loved and want to return. Got it?
The icing on the cake was the charge slip. It has a space for a tip. Lord have mercy. It's bad enough that I have to drop 20% on the slew of hairdressers, food servers, skycaps and such. Am I to assume that these people want me to tip my medical providers. Really?
Even without the bitchiness, that will never happen. The upside is that the doctor is qualified. The downside is that the staff need to be more friendly.