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Rcn Corp - 1 Reviews - 545 W Madison St, Chicago, IL - Other Reviews - Phone (312) 902-2300

Rcn Corp

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545 W Madison St
Chicago, IL 60661
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(312) 902-2300
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7/23/2010 \r RCN...is terrible!!! They can't track payments and when you give them the transaction number to show they cashed it, they still can't find it. So I said fine, I will...

HORRIBLE!!! 11/9/2010

7/23/2010 \r RCN...is terrible!!! They can't track payments and when you give them the transaction number to show they cashed it, they still can't find it. So I said fine, I will e-mail you a confirmation of proof of payment. But they don't have an e-mail adress!!@!! Are you kidding me? No, they said even though they cashed it, they need me to send a copy of the proof of payment from my bank by fax. Since when does someone have to prove they paid for something after the recipient of the money already cashed it!!??? I was told their finance dept is different than the others so they can't see any cross information..whateve r that means!\r \r While I know they all are pretty bad .....this is the worst!!! I have heard horror stories about comcast but I don't know how they could be as bad as RCN!!! \r \r If you decide to still check them out, might I suggest going the ""no contract"" route as a test.\r \r Good Luck! \r \r Update: 11/07/10\r so months later....I'm still dealing with RCN not crediting my payments. The latest...because they claim to not have an e-mail address to send proof of payment (how convenient), I mailed it by certified mail. Still no credit. When I called, I was told it probably went to the wrong department, every city has a different department, even though that was the department I was told to send it to. I then asked wouldn't they just forward it to the ""right"" department. They replied with ""they don't"". So I faxed proof of the payment AGAIN!!!! ...and still no credit!!!! \r \r Being someone who really appreciates a deal, I definately would pay MORE for any other service!!!! In the end it's worth it. \r \r Partially my own fault as I read reviews previously and I understand all cable/dish services can be a huge pain...RCN had poor reviews over and over regarding their billing!!!\r \r LESSON LEARNED!!!! \r more
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Additional information

  • Neighborhoods:

    West Side, Near West Side
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