I have never experienced anything but professionalism and honesty and integrity by Ray and his staff. They go out of their way to please you, even volunteering to design the jewelry you want. I have bought over 50 watches from them, and have always been completely satisfied. I can say all this because I have been a customer for over 7 years, and shop there regularly. I have never seen a displeased or disgruntled person come into the store, nor have I ever experienced anything other than honesty in all my years dealing with Ray. One of the reasons I shop there is BECAUSE they are honest, reliable and stand by anything they sell. And when I recommend Ray's to my friends, HONESTY is what I stress. Never has any one of my friends complained about him, or gone anywhere else after doing business at Ray's Midtown Jewelry.