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Raymour & Flanigan Furniture - 1 Reviews - 2780 W Ridge Rd, Rochester, NY - Furniture Reviews - Phone (585) 225-9455

Raymour & Flanigan Furniture

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2780 W Ridge Rd
Rochester, NY 14626
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(585) 225-9455
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Raymour & Flanigan Furniture - Rochester, NY

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We purchased a new bedroom set shortly after moving into our new home. When we arrived to the store everyone jumped to help us pick out a set and give us pricing...Now comes deliv...

Very poor customer service 3/4/2012

We purchased a new bedroom set shortly after moving into our new home. When we arrived to the store everyone jumped to help us pick out a set and give us pricing...Now comes delivery day...The delivery drivers brought the furniture up to our room and set everything up. Shortly after them leaving I examined the bed a little closer only to find that it was broken and the delivery guys said nothing to us. On top of this the wrong box spring was delivered to us. I called the store and setup an apointment A WEEK LATER was the earliest they could come out. As far as the box spring the manager put me in contact with our sales person to correct this issue who said he would "get back to us". Its repair day and still no call back from the sales rep... Repair guy comes and "fixes" the bed by putting 2 wood screws into the bed!! Are you kidding...Spending close to 6K on a bedroom set and this is how their going to fix it! After complaining and arguing with them to come fix it right they finally do a week later. I have called twice to get the box spring switched out, but they keep giving me the run around..What a poor excuse of a manager to pass the phone off to a sales rep. I refuse to purchase anything else from them! Pros: null Cons: null more
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Owner Message

  • Your home is your haven and a reflection of your life. It’s where you share memorable moments with family and friends. It’s the place you most cherish. At Raymour & Flanigan, we’re committed to helping you achieve your dream home while expressing your unique style. Whether you’re furnishing an entire room or simply adding an accent piece for visual flair, we have something to suit every room, taste and budget. From classic to contemporary and everything in between, you’ll find the furniture you’re looking for at a price that’s just as appealing. Our promise to you is one we’ve kept to all our customers for over the years: provide the ultimate furniture shopping experience from our first meeting through years of after-sale care. We are passionate about serving you, and we’re proud of the standard of excellence upheld by our knowledgeable home furnishing consultants, friendly and polite delivery teams and dedicated customer care associates.

Additional information

  • Hours:

    Sun 11am-6pm, Mon-Sat 10am-9pm
  • Payments:

    Discover, American Express, Master Card, Visa
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