We went to Ray's as a Holiday Lunch. The service left quite a bit to be desired. Routinely, the waitress had to be tracked down to fill our drinks. The restaurant was quite empty, so there was no reason for her to be so slow. There was a fly buzzing around the table. I can understand that in spring, summer, or fall, but in the dead of winter?? When I said something to the waitress about the fly, she just shrugged like it wasn't her problem.
Along with the poor service, the food was nothing to write home about. The crab bisque was more like a stew minus the chunks. Bisques are supposed to be a thick soup, but this was way beyond ""thick soup"". I make much better at home without even an effort. This was not just my opinion, the other person in our party that ordered it said, ""Yuk"" on the first spoonful. It was so thick, we could have done one of the Dairy Queen moves and turned the bowl upside down!!
I've always been of the opinion that you should let a chef do what they do best, but that was a mistake at Ray's. The trout was dry and the spices were seriously overpowering on the defenseless, little fish. Oh, and put the emphasis on ""little"". That was one of the smallest pieces of fish I have ever seen served. It wasn't even both filets, there was just the one side of the fish. I'd expect that if the fish had been bigger, but this was really small.
We spoke to the manager, who was very personable, but otherwise extremely useless. He asked what he could do to fix it, but did nothing. He said he would remove the waitress, but she was back anyway. Normally, any restaurant that I've been in that has had the serious problems we experienced at Ray's has always OFFERED something, a dessert, a reduced bill, etc. Many have even put a reduced bill without asking me, ""So, what do you want?""
On a positive note, the blue cheese dressing on the salad was very good.
Overall, the entire party felt very ripped off, and we won't be back.
Pros: Nice view
Cons: Everything else, poor service, poor food, etc.