I am someone who shops around and spends time reading reviews before I spend my hard earned cash. The other reviews were promising enough that I sent my business to them, but my experience today was not a good one and cost me much more than what I was quoted. I had an alternator that went out and so I started calling around for prices. The part with a core exchange was about $150, but I was too busy to deal with the hassle of fixing it myself and so I called around to a couple of mechanics to have it fixed. When I called Randy to give me an estimate for parts and labor, he gave me a quote that was about $120 more than just buying the part. No problem, I thought, It was worth the extra money just to have it taken care of. I dropped it off and my wife called this morning to find out it was $420 instead of $270 to fix. Really? Oh, and the work was done. I was clearly upset and called them, but no one answered and I got the answering machine. When I went in, they said it must have been a misunderstanding and that the $270 was parts only. I told them that was twice the amount from NAPA. ""Oh, we don't use NAPA auto parts. We don't want you to have problems in a couple of years."" So they make the decision to buy the most expensive parts out there for the car that has 160K miles? Where is the conversation that a mechanic has with an owner telling him that there are less expensive options available? I asked them that if it included the credit for the core. Without even looking they told me that it did. ""Can I see your receipt then?"" They couldn't find it (it must have been a couple of hours ago that they got the paperwork, but the desk was filled with so many papers that they were either lying or can't keep paperwork strait for more than 30 min). I was told that I would have to talk with someone else about that, and by the way they were not there. At the end of the day, I paid and left I thought that I was finding someone good to then find out that they lack terribly on communication, organization, and just plain professionalism. I would not recommend them. I give them two stars instead of one because their labor rates were at least reasonable.