I wasnt kept waiting long in Dr. Elloways office, however once I was in the chair I did have to wait a little while for them to start prepping me (they were running a little behind). The office uses some of the latest technology in X-rays (digital) so patients are exposed to much lower levels of X-ray radiation than is typical with other dental offices. The hygienist was gentle cleaning my teeth and the daughter of one of the hygienists brought her harp into the office to practice and serenaded the patients and office staff while we were having our dental work done. I dont think the harpist performs regularly for patients, just as her time/practice schedule permits. I thought it was very relaxing though. On my way out they gave me a toothbrush, toothpaste, and floss. Expense probably depends on your dental insurance, although I think they will accept private payments made by you personally. I would have given them 5 stars except for the time I was kept waiting.