I am an ex-employee of Rancho Manana and while nothing horrible ever happened to me while I was employed there, I witnessed a lot of things that went on with the resort and it's managers that I definitely disagree with. For one, this resort has what we call Private Residence Club Members, these people own anywhere from one month to six months out of the year in which they can come relax, get away, spend time with family or friends, and experience the beautiful town of Cave Creek, AZ. You would think that any General Manager would want to accommodate these members as best they can, keep them happy, and be respectful. From what I watched happen at my time working there, it was anything but. The general manager would keep herself scarce if there was ANY PROBLEM with these members, or try and pawn them off onto another office employee. It seemed like she just didn't care about how these customers felt or what they had to say. For such a wonderful place to work and stay, I hope someone can come in and turn the management around. Besides not caring about her guests, the G.M. doesn't give a hoot about her employees either (figures). I still keep in touch with others that I worked with at the resort and from I understand, they are going through some hard times now...All of the higher ups in the office (including the G.M. and her crony) have just up and left. It's been TWO WEEKS since ANY of the resort and spa employees have been paid. Before the G.M. left, she promised all of them that they would be paid 6 days following their first unpaid pay day. The six days came, they passed, and now it's been 14. With only a handful of employees left, the ones that have stayed are the ones that care. The resort will soon be booked, members will arrive, and weddings will take place. I only pray that with the grace of God, everything will work out for employees and guests alike.
Pros: Wonderful salon, restaurant, and golf course on property.
Cons: All the head managers have fled, and they need someone to step-in that can really turn the place around