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Rairdon Chrysler Dodge Jeep of Kirkland - 1 Reviews - 12828 NE 124th Street, Kirkland, WA - Car Dealers Reviews - Phone (866) 548-1477

Rairdon Chrysler Dodge Jeep of Kirkland

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12828 NE 124th Street
Kirkland, WA 98034
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(866) 548-1477
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Do not take your vehicle to Rairdon's of Kirkland for service! They are unprofessional, untrustworthy, condescending and incompetent! Our ordeal started in July 2017,when we too...

TERRIBLE EXPERIENCE 1/2/2018

Do not take your vehicle to Rairdon's of Kirkland for service! They are unprofessional, untrustworthy, condescending and incompetent! Our ordeal started in July 2017,when we took our 2004 Dodge PU to them for repairs believing as a reputable business they could get the job done. We were told there were problems with one of the injectors. Twice we picked up the vehicle and were left stranded the same day because the truck was not repaired. Our truck had to be towed back to Rairdon's each time. These issues lasted in to August & what started as a $4,500 fix continued to go up & up. We questioned Rairdon's competency & wanted to bring our truck elsewhere for repair; however, were now vested for thousands of $$'s @ Rairdon's!! The 3rd time the truck was returned for the same symptoms was in the latter part of August. We did not receive our truck back until mid-November!! Weeks would go by before we would hear anything!! When it was finally returned to us again in November, it took only 1 week & the same symptoms started again, only much worse! We contacted Rairdon's, with whom we had now paid $11,000 & they stated,"Rairdon has no liability & will not participate any further than we already have". Yes, that's right!! Unbelievable!! Once they had there $$ they refused to help any further even though they had not properly diagnosed or fixed the problem!! We took our truck to a diesel shop in Monroe & were told a new engine was needed, costing us now an additional $10,800. We are devastated! After paying $11,000 that could have gone towards a new engine to begin with we have to pay almost another $11,000!! We could have purchased a new truck with that $$, which, by the way, we already didn't have!! Rairdon's refuses to help after we paid them all that money. They've taken no responsibility. We have filed reports with the Better Business Bureau (BBB) & Washington State Attorney General (AGO). Save yourself the headache & lot of $$!! DO NOT GO TO RAIRDON'S OF KIRKLAND FOR REPAIRS OR CAR PURCHASES!! Read reviews!! more
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