My friend had a horrible experience with hair color in this salon. The stylist was given a 2nd opportunity to fix it & made it worse. I saw my friend's hair & it was bad. My point is this: In a negative situation...you have a chance to turn it around for positive & win a customer for life. This is what defines our true character as a person & definately, as a business owner. My friend tried to resolve her concerns w/ the salon owner. However, the owner ignored her, made excuses & then yelled at her!! Never once did the owner apologize or own up to anything. Instead, the owner tried turning it around...like it was my friend's fault. This is not a sign of good customer service!! Ultimately, the owner refused to refund $ for unsatisfactory services rendered. That just shows the owner is not a person of integrity & does not stand behind her business. What a shame to conduct herself this way in such a small community.