I scheduled my taxi to get me to the airport for a flight, and the taxi was >30 mins late! At 10 minutes late, I called the dispatch to verify that I had scheduled the correct pickup time. The dispatcher verified the correct time, and then said that they were very busy that day, and the taxi would still be another 15 minutes. When I told him that I was attempting to catch a flight and had scheduled that time for a specific reason, I was told that I could either cancel the ride, or wait, because in the end they were still getting me from Point A to Point B and that's what I was paying them for. I barely made it to the airport in time, and they shut the door behind me on the plane. I called the management office to register a complaint, was directed to a voicemail service, and 3 weeks later still have not been called back. I will never use their services again.