Hi Kandy. I'm so sad that you had to go to the trouble of being a storyteller with facts. We do not have ""highschool"" girls working for us, all the ladies are licensed and professional. We are a high end salon and sometimes we are not for some clients but that's fine with us. Yes you came in for an updo and we gave you one that you were extremely satisfied with. You happened to be the last client of day. We have always closed at 4pm on Saturdays for the past couple of years now. The girls ended up staying late for you but had no problem with it because you were a loyal client of ours. We received a message around 5:30pm the same day from you saying ""my husband hates it""...nothing about how you loved it when you left the salon. Like I said before, we did not DODGE you, there was no one here because we were closed! Because your HUSBAND did not like it, you then did not like it and said your husband demanded HIS money back. Unfortunately we provide servcies to our guests in our chairs, we cannot guarantee that a spouse or significant other will love it. Your stylist that you sat with from the very beginning (you know who I'm talking about) was always accomodating for you. But I will let her know that since she's part of the team and has had over 10 years experience in hair,,,,I will let her know for you Kandy that she is ""uneducated"" and ""unprofessional"". By the way, we do not and have never gave out ""goodie pak (pack) so that's probably the reason why you never got one. As for the 20% off card...the person checking you out probably did not run it through the first time because you're supposed to hand them the card that ""someone' gave you as a special invitation to our salon. We provide many complimentary services such as; last minute cancellations without a fee because we understand things happen, no charges for bounced checks because we know things happen,etc . Although the team ranges from ages 19-50, thank you again for calling us young,,we love it!
Pros: Non-tipping with TWO locations
Cons: Closed in Marblehead for the first week of January and July for vacation