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Rack N Road Car Rack & Hitch Superstores - 3 Reviews - 2021 Arden Way, Sacramento, CA - Luggage Reviews - Phone (916) 563-7333

Rack N Road Car Rack & Hitch Superstores

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2021 Arden Way
Sacramento, CA 95825
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(916) 563-7333
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Reviews

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Best

Great buying experience! They have everything you could think of for your car. Cargo Management experts. I will recommend them to friends and family. Pros: Low prices, grea...

Worst

I ordered an item over the phone from them on a Friday and was told it would take 1-2 days. I called to check to see when it was coming in and was told that it wasn't ordered til ...

They had what I was looking for 12/14/2008

I called every snow board shop around town looking. No one had the one I wanted that I saw on the Internet. more

Horrible Customer Service 6/11/2008

I ordered an item over the phone from them on a Friday and was told it would take 1-2 days. I called to check to see when it was coming in and was told that it wasn't ordered til Monday. When I called back to speak to the manager/owner, John proceded to jump down my throat about calling too much (??). He said that he was just sooo busy. I tried to tell him that I just wanted to voice my concerns as to the length of time it was taking when he originally told me it would be 1-2 days. He would not let me finish a sentence and kept giving me excuses. The second time I asked him to let me finish what I wanted to say, he told me that he was done and that he was cancelling the order and he hung up on me! HE HUNG UP ON ME!!! I was totally calm on the phone with him until this point. When I called back in tears, he continued to give me excuses about how he was ""having a bad day"" and that he was sorry he ""took it out on me."" Needless to say, I cancelled my order and will never shop there again! Hopefully you won't either... I would hate for you to catch him on a bad day. :) more

Great Store! 2/20/2006

Great buying experience! They have everything you could think of for your car. Cargo Management experts. I will recommend them to friends and family. Pros: Low prices, great selection more
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Additional information

  • Hours:

    Mon-Sat 10am-6pm; Sun 10pm-5pm
  • Payments:

    American Express, Cash, Discover, Master Card, Visa
  • Neighborhoods:

    Arden-Arcade, Arden - Arcade
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