From reading the past reviews and my own recent experience at Rachel's, it seems like they need to get their act together. I know several people who have had great food and service here, so I thought I'd give it a shot on a recent weeknight. Our party of four had to wait at the bar for a while until a table was ready, which was fine given that the bartender made good drinks and the owner was friendly and gave us updates as to when the table would be available. Once seated the service was a bit off, and one person's dish was wrong (right ingredients wrong preparation), and my food came out iced cold (even hot the stuffed pepper was tasteless). They were apologetic about the mishap and heated up my plate and didn't charge for it, but after waiting so long for a table I was really ready for good, hot food. The owner came over at the end and again apologized for the cold food and messed up order, but I was still let down after hearing good things about Rachel's. I'll give this place another chance, but I hope they work out the kinks before they lose more customers.
Pros: Warm atmosphere, good prices
Cons: Cold food, wrong order, disorganized service