October 2011, I paid for a 3 session package of laser hair removal on multiple areas at R U Hairy Houston. During my first session I was severly burnt on the entirety of my shoulders, due to wrong calibration of the machine, and overlapping the laser by the inexperience technician. Upon complaint, the owner Angela Fox showed no remorse, instead became extremely rude and defensive. She stated that the burns were normal, and gave me no instruction on how to treat it. She insisted that it was standard, and in a few weeks they would be gone. Now February (4 months later) I am scared, with hyperpigmentation. Frustrated and saddened by situation, I called to appeal to Angela Fox. I asked to cancel my package, and receive a full refund as she had caused me permanent damage (I am currently seeing a dermatologist for treatment of the 2nd degree burns). Angela immediately became rude and insulting. Amongst the many horrible things she said to me, she told me not to attempt coming into the office, and if I did she would call the police to have me arrested. That I shouldnt dare come over and make a scene like ""my type"" do. Honestly, I have never been so insulted in my life, and to be categorized into a type because of the color of my skin is pathetic.
Angela Fox has ripped of numerous people. Please look at the reviews from others on the websites. R U Hairy Houston should be shut down, its is unsafe and poorly run.
This company changed its name from logical laser to R U Hairy from all the bad publicity.