I used R Pools a couple years ago for service. At one point it was recommended the pool be drained and refilled. I had them do so and they started the draining and left. The drain hose moved at some point and flooded my neighbor's yard and mine. I advised R Pools that I was not going to pay for this because their work caused damage to a neighbor's property. About a year later I receive a call from a collections agency R Pools used to try and bill me for this terrible work. I ultimately will have to contact a lawyer since it did go on one of my credit bureau reports. The agency was willing to 'settle' for a lower amount but it's the principle. I'm sure they're fine for basic pool cleaning but other work i'd steer clear.