I bought a Hope Chest for my daughter at the Roseville R.C. Willie store. I was having it transferred to the Reno store. I was saddened to hear that it would not be at the Reno store until after Christmas. To my suprise I got a phone call several days before Christmas saying the Hope Chest was ready in Reno for my daughter to pick up. My daughter and I were both thrilled. My daughter drove to the Reno RC Willie and was told there was no Hope Chest there. She was upset to say the least. I called the Roseville store, and was told the Reno Manager ""borrowed"" the Hope Chest.....ours won't be ready until the beginning of January. I asked why the Hope Chest wasn't earmarked for me since I paid for it and got a phone call to pick it up. The salesperson said , ""yea, they should of let me know"". The answer is simple...they wanted to make a sale to a person who wanted the Hope Chest before Christmas. It is sad that RC Willie has this type of practice. Especially during the holiday season......greed is what I'm seeing.