TERRIBLE SERVICE DEPARTMENT!\r
After finding myself in Atlanta stranded with my husband just out of surgery and his elderly parents, I thought I could trust the Ford Dealership to make the repairs to my truck quickly. BOY WAS I WRONG!\r
I had the truck towed there and since it was after the technicians had gone home but BEFORE the service department closed was told it would be looked at first thing in the morning.The person I talked to knew my situation and that I lived over 2 hours away. I never heard from them and had to track them down each and every time to be told they had to check with the tech and call me back. While I was trying to transfer my husband home after a 4 hour surgery they wanted me to ""stop by"" the shop! I had to explain over and over that it wasn't possible and kept getting the run around. \r
What they told me would take 4 hours has taken over 2 days! I've been put on hold for more than 30 mins, hung up on, not had my calls returned and dealt with what has to be the least informed group of service people in the industry. Finally I had to have a friend go and SIT there until they finished the car and then drive it home to Alabama for me. Dealing with these people has been a nightmare for me. \r
If anyone tells you to take your car to them...DONT!