I purchased a 2008 Ford Ranger at this dealership on 1/23/09. On 2/18/09 I called because I still had yet to receive the title. I left two messages for a lady named Cindy. My calls were never returned. I called Joe Cooper Midwest city location and spoke to someone that informed me that they were having trouble obtaining the title for the car. I was under the impression a dealership could not legally sell a car until they obtain the title. I asked the rep what I was supposed to do. They told me I would not be under penalty because of the date that will be on the transfer portion of the title (If they ever receive it!) I asked what I was supposed to about the paper tag that was about to expire and she informed me that there was nothing they could do about this. Now I was ticked off.\r
I now called the GM at Joe Cooper Tulsa named Kip Carns. Nice man, but I really question his management. I complained about Cindy who does not return calls and ask him what he is going to do about my paper tag that is about to Expire. He tells me he will look into it and call me. I never received a call back this day. I call him the next day and he tells me to bring the truck by and he would put a dealership licensee plate on it. I don't even know if this is legal, but I went along with it. Now on 2/20/09 Cindy finally calls me back and tells me I need to come in and fill out new paperwork!!! I do not know what I am going to do know, but I just want to take this truck back to them and be done with it because they have no idea what they are doing. I am not sure where to go from here or what my options legally are. Worst part is I purchased a 30K Ford Edge from the same dealership one year ago. They will not have any of my future business.\r
All I know is STAY AWAY FROM JOE COOPER TULSA!!!
Pros: Jesus was a great sales man!
Cons: Management is unorganized and does not return calls