Queen City Lincoln Mercury

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9140 E Independence Blvd
Matthews, NC 28105

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(704) 553-8300
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I am only giving it one star because they wouldn't let me give it 0 stars. I bought a used Ford Taurus through this dealership in the beginning of August because the price looked...

Unsatisfactory experience 10/25/2009

I am only giving it one star because they wouldn't let me give it 0 stars. I bought a used Ford Taurus through this dealership in the beginning of August because the price looked good, and the car looked good and I needed a car for college. Charles would not haggle any on the price. My dad paid in full for the vehicle, we signed the contract, and they agreed to provide a new spare tire as the one in the trunk was well worn. After signing and paying we found out that the car only had one key and no owners manual. Several days after we got the car we had to drive back, 40 minutes out of our way, because they had given us the wrong copy of the paperwork. I went to the dealership over labor day weekend to get my license plate from them. When I was there I enquired about getting a second chipped key for the car as I am only able to get one from a Ford dealership. I was informed it would be 80 dollars minimum for something that should have been included with the cost of the car. Charles the agent that had worked with us told my father and I that he would pay personally to get us an owners manual for the car. It has been more than a month since I have heard anything and I filed a report witht the better business bureau explaining all this so that others won't make the same mistake I did in working with them. Pros: the vehicle itself was in great condition Cons: the dealership was very unprofessional more

Ask for Reggie 6/29/2007

If you are looking to buy a car and want to work with an extremely honest salesperson, just ask for Reggie. He treated us with nothing but respect and gave us a very fair price on our vehicle. He has also provide fantastic after sale service. It is nice to know the buying experience can be enjoyable. Pros: Sales team Cons: Location more
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Doing the Deal to Get You Behind the Wheel - Queen City Lincoln Mercury

Owner Message
  • Queen City Lincoln Mercury isn't your typical Charlotte used car dealership. Specializing in luxury, certified, pre-owned vehicles, this award winning company offers the largest inventory of new and used town cars, navigators and fuel efficient vehicles of any make and model. What's more, this Charlotte car dealership features them for the lowest possible prices and offers auto repairs and servicing, as well.

    A fully-stocked, high-tech Charlotte auto repair shop is located on site, so you can depend on the same quality service and great prices you received when you purchased your vehicle to be present when you have your car serviced, too.

    You can search the inventory of this Charlotte used car dealership online, or contact the staff with any questions you might have. Be sure to ask how you can get your vehicle serviced for free at Queen City Lincoln Mercury.

Additional information
  • Hours: Monday - Friday 7:30am to 6pm Saturday - 8am to 4pm Sunday - Closed
  • Payments: Discover, Master Card, Visa
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