On 7/22/10 I purchased a Viper Responder 350 alarm system from sales rep. Robert Ayala Invoice # 47695, for my 2006 Ford F150. The purchase price started at $249.99 and after all of the upgrades I ended up spending $436.52. I denied the upgraded exchange warranty, which would have been another $59.98. I figured the factory warranty would be sufficient. The alarm came with 2 transponder fobs, one was the 2 way with LCD screen on the front and the other was just a 4 button 1 way. Less than a week later My 1 way transponder key fob broke at the end where the keys attach. I preferred to wear the 1 way most of the time because I did not want to scratch the screen on the 2 way. I took it in to Robert and he told me that that was considered physical damage and that there was nothing that he could do about it. I asked to speak to his manager and he said that he was not in. I left that day and tried to get a hold of corporate head quarters to try and get in contact with a regional manager, I did get a phone number for regional manager and I am sorry I do not have his name or contact information but it was a Hispanic male name, out of the Lakewood Colfax Location. I left him a message and of course no one ever returned my call. On 08/11/10 I went to the store again looking to resolve the broken key fob issue and I was able to speak with William Devon Skelton AKA Devon Skelton. He proceeded to tell me the same thing that Robert Ayala had told me, about it being physical damage and that he would have to charge me for the fob. I was not happy at that point and proceeded to shower him with my frustrations, after about 10 minutes of back and forth arguing he decided to give me a new key fob and suggested that I purchase the extended warranty in case this happened again. So I figured if the fob had broken after one week that I better buy the insurance just in case. So I did by the warranty, invoice # 47872 in the amount of 2 year warranty for $59.98. About a month later ( second week of September) my 2 way stopped working, I called Devon, he said to bring the truck in so that they could reprogram it. The Westminster location is about 30 miles from my house so I would have to wait and take it in next time I was in the neighborhood. About two weeks after that the 1 way transponder that I normally wear broke in the same spot again. So I believe but not sure that it was Friday October 1st I went to Q.A.S. while I was in the area to replace the broken 1 way fob, I did not have the 2 way on me so I did not have him reprogram it. I wanted to speak to Devon but one of the other Salesman told me he was busy with an install, I insisted that I speak with him but he would not come out, he relayed the message through his salesman that he would not be able to replace the fob and that I had to be doing out of the ordinary to break the fob and that he would not replace again. I was outraged so I left. I meant to file a complaint at that time and had not gotten around to it. The last straw came when my alarm system somehow set itself to Valet mode, it would lock and unlock but not chirp or arm the alarm. I called the Leetsdale location so that I would not have to speak with Devon and the guy at the Leetsdale location suggested that I look on line for instructions to get out of Valet mode, because my manual was at home. I tried to use the online instructions and It made it worse, it would not respond at all any more. I called Devon told him had happened and give him one last chance to make all of this right before I had to start a complaint through the BBB and other consumer advocates programs. He told me to schedule an appointment and that he would charge another $40, and would not replace the fob. So now I have a $500 alarm that does not work, my truck is a fully customized work truck that is very vulnerable at this time and I feel totally scammed especially since he sold me an additional warranty after the fact that turns out was good for nothing.