Pyramid say they work for you when it comes to billing and getting paid but they really sit up in the insurance companies ass. They are very unprofessional, such as putting their input in on your claim when the insurance company is talking to you and not agreeing with your story. Their fans are big and loud, sometimes cutting off my electricity yet if they come over & the fans are off for good reason, they tell on you and say the family was sitting around the house, watching tv while turning the fans off. Their service will run up your electric bill yet when the insurance pays for the difference to them, they do not pay the money to the bill they just pocket it. The Manager ""Heath"" is very rude and mouthy, he cursed me out in front of my kid's when I refuse to sign the paper to get him paid. I was very unhappy with his entire service and was treated like a stranger in my own flood disaster!