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Pup-A-Razzi - 10 Reviews - 16300 SW Hart Rd Ste H, Beaverton, OR - Specialty Animal Services Reviews - Phone (503) 259-8978


16300 SW Hart Rd Ste H
Beaverton, OR 97007
(503) 259-8978
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I have been going to Pup-a-Razzi since it opened. I have used the self-service dog wash, purchased doggy supplies there and have taken dog training classes. They have a very kno...


I took my small dog to Pup-A-Razzi get a haircut. I picked her up from being groomed around 3 pm, dropped her off at my home, and went back to work. When I got home around 5 p...

DANGEROUS! 11/14/2010

I took my small dog to Pup-A-Razzi get a haircut. I picked her up from being groomed around 3 pm, dropped her off at my home, and went back to work. When I got home around 5 pm, my dog?s eyes were so irritated that she wasn?t even opening them. The next morning, her right eye had become so swollen that the bottom lid was no longer touching the eye ball. I took her to the vet and they diagnosed her with a corneal ulcer. I strongly feel her corneal ulcer was due to a chemical burn from the shampoo they used during her appointment. The day after the vet appointment, I went back to Pup-A-Razzi to see if they would pay for the vet bill, because it was obvious to me that my dog was injured while in their care. Lucy would not admit that my dog?s eye injury was their fault nor did she act like she cared that my dog had been injured. Lucy claimed that this sort of incident has never happened before, and that the shampoo?s they use are so gentle and diluted that there is no way it caused injury to her eye. WRONG! I am positive that my dog did not insert her own two eyeballs into a solution that caused that much damage all by herself during the two hours that she was home by herself after being groomed. Lucy also suggested that I may have taken her for a walk and she could have gotten something in her eye then. Not the case, she went straight from Pup-A-Razzi, to my car, to my home. On a semi positive note, Lucy did pay for half of the first vet bill, but only as a ?courtesy to me? not because they were at fault. I didn?t even bother to ask them to pay for the second follow up appointment to make sure that her eye actually healed properly. To further prove this establishment?s incompetence, they mailed the check to my vet, instead of me; even though my address was clearly printed on the paid vet invoice, causing the check to arrive much later than it should have. I understand accidents happen, but a good business needs to accept responsibility when they are at fault, show empathy, and take care of their mistakes 100% not only half. more

Pawsitively love Pup-a-Razzi! 6/10/2008

I have been going to Pup-a-Razzi since it opened. I have used the self-service dog wash, purchased doggy supplies there and have taken dog training classes. They have a very knowledgeable and friendly staff. The facility is always clean and well stocked. I am always glad to recommend them to my dog owning friends! Pros: Knowledgeable and friendly staff more

Two Paws Up! 4/6/2008

I have been going to Pup-A-Razzi for 2 1/2 years and have nothing but positive things to say. My vet recommended them, and she even has her dog in their day-training program. I have taken several classes with them, and their staff is very knowledgeable and helpful. My dog also participates in their day-training program---it is like doggy daycare, but it is better---they help my dog with her manners and basic training. Additionally, my dog is groomed weekly and she is known for being the cleanest, most well-groomed dog around. I also use the self-service dog wash for my Lab. Sometimes his old body has trouble moving, and the staff is always willing to help me out. Pros: Several Classes, Grooming, Self-Service Dog Wash, Friendly and Helpful Staff more

We definitely recommend Pup-A-Razzi! 3/28/2008

Wow, our experience is NOTHING like the negative comments some people have left. more

AVOID 3/14/2008

My experience sounds like the same as two of the other reviewers. It was just dirty inside (I was hoping that my dog would at least leave in a cleaner condition than he came in) and the people that are supposed to be working there obviously have no idea what good customer service is. In all, it wasn't the griminess of the store as much as the staff's attitude/ lack of concern for new customers. Or maybe they pick and choose which customers they want to return. It's nice that they must be successful enough to be able to discriminate against certain customers, but I know that I will seek out a business that isn't so obviously prejudice (and trashy) in the future. Cons: Miserable staff; gloomy, dirty store. more

Great Facility 3/13/2008

I am amazed at the 2 low ratings. I have taked my 2 westies there for class an grooming since they were little. 3 years for 1 and 2 for the other. Both of them are so excited to arrive. And Heather has been their only groomer. She calls them her kids and they bark and give her kisses. The classes were excellent and both dogs still remember what they were trained to do. I would and have told many dog owners of this wonderful facility. more

Excellent Dog Care 3/4/2008

I see the other reviews below are related to the dog wash and mine is about the training and the day care. Pros: Great classes, friendly staff, good selection of high quality foods Cons: Haven't found any yet more

Great Experience! 3/3/2008

Wanting to avoid the agony of a back-ache after giving my three Shih-Tzu?s a bath in the tub, I thought I would try one of those do-it-yourself dog washes. As usual, I did an on-line search. The only place that was close enough to me and open late enough for me to wash, dry, and brush all three doggies was Pup A Razzi. I saw they had two horrible reviews on CitySearch, but decided to chance it anyway (the doggies were starting to smell). My experience was nothing like the other two reviewers?. I found the staff to be pleasant and helpful, the facilities clean, and plenty of supplies on-hand. When I first walked in and asked for some information, one of the staff took me around and explained how things worked. It was a pleasure to be able to stand up and bath the little Shih-Tzu herd, and not have an aching back or legs when I was finished. Besides the dog wash area, they have a pretty large facility for ?doggy day camp?, classes, what have you. While I was there, they had an obedience training class that was very well attended, with at least 20 dogs and their owners. Will I go back? Yes! Pros: Open 'til 8pm on weekdays, close to home, friendly atmosphere Cons: none noted more

Avoid, Avoid, Avoid - nasty inside, and owners have horrible customer service 2/28/2008

I would avoid Pup-a-razzi, unless you absolutely have to. I've been there 3 times, and have had 3 bad experiences. Place smells (no apparent attempt to relieve the odor), poor customer service (I had to call 6 times to get someone on the phone during business hours. 3 time it rang, the person hung up before talking), and when I did reach them on the phone, she acted like it was a major inconvenience to communicate that someone was there who could help clip my dog's nails. I was told, ""Lisa is suppose to be gone for the day, but if you're here in the next 5 minutes, she may be able to help you."" WTF! Last I checked, I was the customer. Pros: If you live close, it's in walking distance... Cons: it smells, poor customer service (x3), and overall nasty nasty inside more

AVOID: Horrible Owners, Trashy Customer Service, and Filthy Facilities; Pup-A-Razi is the happy dog owner's NIGHTMARE 10/15/2007

I found Pup-A-Razzi by searching online for the nearest self-service dog wash. I ignored the fact that they are unpopular in Citysearch - I figured they must be OK, since they have a decent website. I had never been to a self-service dog wash before, but I assumed that it would be a fun experience, since I love going with my puppy to obedience classes and shopping with her in dog-friendly stores. When I arrived, I saw that I was their only customer. Once inside, I was surprised at how dirty their facilities were - clumps of dog hair left everywhere on the floor, stained, dingy drying towels, a greasy looking cocker spaniel alone in the daycare area with pus in his eyes. Another dog left in the bathtub alone (and wet) for an extended period of time. I have been to a dog groomer before, so I expected some mess. I just didn't expect it to be filthy. I actually didn't mind the poor condition of the facilities so much as the disrespectful and rude treatment by the staff. I couldn?t tell if one of the staff members (who was actually an owner of Pup-A-Razzi) was more unhappy with her job or her life, but she responded to each question that I had with a sarcastic, condescending remark. Then, when I tried blow-drying my puppy?s hair for the first time, she walked up to me, took the dryer out of my hand without any explanation, and blew the high-pressure stream of air in my face to ?teach me a lesson? about blow-drying a dog. I explained the incident to another one of the owners, and she shrugged it off as if it were no big deal - as if they were used to complaints like mine. In the end, I realized why this ""business"" is so unpopular. I should have known from experience using Citysearch to go with a business that actually has positive ratings and reviews. Although I walked out without being charged, ?free? is still overpriced for the Pup-A-Razzi experience. I will never let a friend be subjected to the low-class, trashy service offered by the owners of Pup-A-Razzi. Pros: They are a self-service dog wash - low quality and low class, but at least they are a place where you can wash your dog yourself. Cons: Dirty facilities, horrible treatment of customers by the owners. They're about the same price as everywhere else, but I would pay at least twice the amount they charge to wash my dog somewhere else. more
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  • Neighborhoods:

    Sexton Mountain