The last reviewer must be out of his/her mind. I've been eating at this Pulcinella location since it opened in March of last year and have never received anything short of stellar service.
First of all, the temperature has never been uncomfortable for me and on multiple occasions I have observed the staff adjust the thermostat per request. Maybe the last reviewer should have voiced this concern on one of their visits. I'm sure the friendly staff would have done everything they could have to be accommodating.
Second, not only have I always heard music inside the restaurant but I believe they do live music on saturday nights. About three and a half weeks ago, I saw a great jazz guitar player during my meal at Pulcinella.
Overall, I find the atmosphere unique and inviting. New additions next door even make the dining room seem more spacious.
The staff at Pulcinella is always friendly and genuine. If you ever speak with the owner, you will realize that he treats everyone like family. His conscientiousness and hospitality is passed on to the entire kitchen staff. Not only that, but the two bartenders are incredibly knowledgeable. I went in for one of the Thursday wine tastings in the winter and loved having my wine questions answered. The late night drink specials are also quite the bargain.
Finally, the food at Pulcinella speaks for itself. It appeals to all the senses. Once you try it, no other pizza will satisfy. Also, it's the only place I know that serves specialty slices. My favorite is called the Fantastico (Spinach and Feta on a pizza is delicious).
In any case, don't take my word for it. Try the it for yourself and tell me that it wasn't the best pizza in town.