Good: The user friendly website was easy to navigate and upload an order. I was also impressed with the special sale offer - that is what drew me to the service.. Bad: That there is a separate shipping charge for each item instead of one final amount based on actual cost.
I ordered 2000 postcards - shipping is $31.80; broker $18.35. Because they were 7 different designs, it is $170 shipping & $75.40 broker for the same exact number & weight.
Especially unhappy that if I was a US customer, shipping charges could be combined, but being from Canada they say there's nothing can be done.. Improvements: Allowing item needs ordered at the same time to be taken as one single order, put together and sent as such instead of breaking it down by image and charging excessive shipping.. Other: It would seem that this day and age, with global marketing, that there would be a better system for servicing international orders.
It is really no more difficult to ship across the border - I am a manufacturer and do it all the time - both receiving and sending. This is an extremely strange & inefficient service and certainly not designed to welcome international business..