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Propane Inc. - 22 Reviews - 375 West Main St., Brownsburg, IN - Special Trade Contractors Referral Service Reviews - Phone (317) 852-8916

Propane Inc.

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375 West Main St.
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Brownsburg, IN 46112
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(317) 852-8916
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Propane Inc. - Brownsburg, IN
Propane Inc. - Brownsburg, IN
Propane Inc. - Brownsburg, IN
Propane Inc. - Brownsburg, IN
Propane Inc. - Brownsburg, IN

Reviews

( 7 )
( 4 )
( 2 )
( 1 )
( 8 )

Best

I own a business and know how important service is to customers. I recently ran out of propane for my forklifts and propane inc came to my rescue delivering me tanks and setting m...

Worst

My opinion---The majority of the positive reviews on this site about this company have been written by the Manager or by those directed by the manager. I was under the oppresion t...

Editorial review from Citysearch 12/1/2014

I recently called Propane, Inc in Brownsburg to advise them I would like to be filled. They own the tank. Was advised it would be 7-8 days. Then, today I called again asking what the price would be and was advised it is $3.10/gallon. I then called another supplier and asked the same question. If I was their customer, it would be $2.099/gallon. This is over $1.00/gallon cheaper than Propane, In.\r I called Propane Inc back and cancelled my impending fill and was greeted by someone on the phone that wanted to keep interrupting me, and I was told that the other suppliers cost was for new customers, which is not true. I have been a customer of Propane, Inc for over 20 years and am tired of being gouged and being treated by their ""customer service"" person like I owe them something for buying their product. I will run out this tank then go with another supplier. more

Setting it straight 2/18/2011

My opinion---The majority of the positive reviews on this site about this company have been written by the Manager or by those directed by the manager. I was under the oppresion that this was supposed to be reviews from only current customers or past customers. It is very discouraging to see that the only way they are able to get favorable reviews is to write them themselves. more

Shipper 1/29/2011

I own a business and know how important service is to customers. I recently ran out of propane for my forklifts and propane inc came to my rescue delivering me tanks and setting me up the same day. I wasn't even a customer at the time.\r \r A big thanks! more

Retired 1/29/2011

I recently installed a new propane furnace. these people explained eveything in detail about the propane system and tank. My family and I thank you. more

Builder 1/29/2011

I recently in stalled a underground tank and these folks from start to finish did a great job. The safety check was a real comfort for me and my family. more

Accountant 1/26/2011

I would recomend this company. They do what they call a gas check of your propane system and it will find leaks and make sure everything is working the way it should. I could find no other company that offered this service. more

Great People 1/19/2011

I want to thank Propane, Inc for there act of kindness around Christmas. My family has fallen on hard times and they totally helped us with a delivery of propane.\r \r Thanks\r \r James more

Happy 1/19/2011

Propane is a good company they have serviced our family for a number of years and have always been responsive to our request. We pay our bills on time and have never had a problem getting a delivery. more

cold crying kids! 12/1/2010

I hate dealing with this company. I was getting filled when not requesting it. I have now been put on prepay. it is 30 flipping degrees out and i have no heat with 5 kids!!!!! the wood i have is only doing so much. I think it is great that they want to be so special to the community but it is the community paying for them. I have a 5 balance (from a tank rent check that i wrote for 100 not 105 in error) and I can not get heat. what a farce! would not recommend this company to anyone! more

Not recommended. Worse service ever. 10/14/2010

Worse customer service I have ever seen. I own my own propane tank and they wanted a receipt from whom I purchased it, so I supplied them with that. They called again and said that wasn't good enough and wanted an invoice with the tank size and serial number etc... I said I didn't have that but I will have the person who sold it to me call them, which he did. He told them he owned it and sold it to me but they wanted him to contact the people he bought the house from years ago to get an invoice from those people. He also said they were very rude on the phone as they spoke. Talk about jumping through hoops. After I said that they sure make things hard, she responds that it's their company and they can request anything they want, even if it's beyond business practice. One receipt should have been enough. I guess the lession learned here is, if you don't buy a propane tank from them or aren't the original owner and can prove it, they don't want your business. more

Quality Company 7/24/2010

We have had nothing but a good experience with these folks. They have been timely with their deliveries and fair with their pricing. I too appreciate them giving back to the community. more

Good supplier 7/24/2010

Propane always does a good job for our company. They are always willing to donate and help out with worthy causes. I heard that hey had raised over $10,000 with their breast cancer awareness truck.\r \r Great Job! more

Good People 7/24/2010

Very good to the community. Awesome service and fair pricing and been around for over 40 years. Friendly drivers. more

Propane customers - check your usage. 3/2/2009

We have been customers of ProPane for going on 17 years. We have never in 16 heating season had a fill up in Nov, Dec and Jan. There is no way we used nearly 300 gallons in one month. I called asked about it and received a call back saying everyones uses has gone up 20 -40 %. I don't think so. We have lived in our home for 17 years and never, repeat never had filling of our tank 3 months in a row. I have been monitoring the % of the tank usage and as we suspect we are not using what have now billed us for. I understand we ar epaying higher prices but we did not use the extra 300 gallons we are now having to pay for. more

Good Company 1/19/2009

ProPane Inc is a very responsible corporate citizen sponsoring numerous things within the community. Recently partnering with the American Breast Cancer Foundation to donate money back for every gallon of propane pumped from the Pink delivery truck. \r \r Thanks more

Lock in Fee 1/17/2009

Wow, We've paid a lock in fee, the first time ever. $60.00. They incorrectly managed our monthly fee. They can't seem to figure out a monthly budget very well, as we always have to pay at the end of the year. Those of you who paid this $60.00 lock in fee, have you looked at what you've been charged? The going rate has been far less. I understand we have to pay for what we use, but when you mis budget us, and send a letter saying we owe $100.00 more a month, you'd think they'd give us the going rate. We were mis budgeted last year also. And had to pay $500 at the end of year. AT these times they seem to be like the greedy businesses out there, and make a killing. Are all company's like this. I am not a complainer, but wow these times everyone is taking advantage on the little guy. more

Propane contract 6/1/2008

I must say I'm really dissapointed in the way your taking advantage of your customers. This stuff of paying a flat fee to lock into a set amount per gallon, what a joke!!! We've been customers of yours for darn near 20 yrs. and this is what we get for our loyalty.\r There was even a time when somehow your office mistakenly put us on a call to fill when we were suppose to be on the budget/keep full plan. We came home from Mi. in Dec. to find our home ice cold,\r did we switch companies? NO. But I'll be shopping around now, again thanks for taking care of those who've taken care of you!!! more

Not Recommended..... 5/5/2008

I am not happy at all with these people. They give misleading information and are very slick at passing the buck when it comes to working out miscommunication. I am a new customer and my first experience with dealing with a propane company has left a bad taste in my mouth. I too started out to be will call and they continually fill my tank and then want the money right then and there. Then when i make an arrangement to pay, two days before they "claim" i was suppose to pay beginning of the week, and came and locked me off. AGAIN miscommunication. I then was told (very rudely) i might add, that i could pay remaining balance and would be turned back on. Don't fall for this, you give them the money, then they want ALL of it before they will turn your gas back on! and i didn't even ask for the tank FILL in the first place, i was on will call, and told them this Three different times.. Go somewhere else people.... more

Brownsburg Inc.....blah 2/18/2008

We have had nothing but problems with this company! We have told them that we will call when we need a fill up - they come anyway and leave a very high bill at the door! Then want payment right then and there! That has happened several times - they are also very rude on the phone! Their prices are higher than anywhere else but we can't change because it's their tank! We are moving and I will be glad to be rid of them! more

Christian customer 10/11/2007

My wife and I own our own tank, so that gives us the liberty to shop around. We passed by their office one day and saw Pray for our troops on their sign out front. So we decided that we would buy from them even though they were a higher in price than the surrounding suppliers. they did not handle me with allot of respect it seemed that since I wasn't paying upfront I had 2 heads. Well it took quite a few days for them to come and fill the tank. I had told them at the beginning that I did not have to be there for them to fill my tank. I had an agreement for a one time fill so the next fill I could shop around also. They came and filled my tank in late march with still 37% in my tank. Totally knocking me out of the ability to get a summer fill price from any would be competitive supplier. The totally did this without ANY permission. When confronted they gave my wife and I the run around and said they had paperwork with my permission on it which they never produced.They would not compromi more
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Owner Message

  • Choose Propane Inc. as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.

Additional information

  • Hours:

    Sunday:Closed,08:00AM-04:30PM,08:00AM-04:30PM,08:00AM-04:30PM,08:00AM-04:30PM,08:00AM-04:30PM,Closed,,Monday:,Tuesday:,Wednesday:,Thursday:,Friday:,Saturday:
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