TAKE MY ADVICE: DO NOT SEE THIS DENTIST!
I had a change of insurance and had to leave a most wonderful dentist. So my insurance provider led me to Progressive Dental Arts.
FIrst off I felt like I was going to a sales-pitch versus a dentist appointment.
I have had braces and such white teeth that denists have turned down requests for me to whiten my teeth. All I wanted was a routine cleaning and suddenly Dr. Pham and her staff are trying to ""Upsell"" me on teeth whiting, straitening and more.
I said no graciously - I told the staff I was on a budget and despite the ""attractive payment plans"" they were waving before me, I did not need the suggested services nor could I AFFORD THEM.*
* Remember me telling them this as the story goes on...it seems to have fallen on deaf ears.
I have a gagging problem and a small mouth, and told the xray tech/dental assistant this upon my first visit. I've had what I think to be over 30 xrays taken over my lifetime of my mouth, and my last dentist had it down to an art.
It became clear to me that Dr. Pham's staff was inexperienced. After many fits and starts, and painful (for me), awkward attempts at inserting plates into my mouth, a task that should have been painless and brief took a damn, painful, unprofessional long time. It became clear that at my expense, Dr. Pham's staff was being trained. Glad I could help.
But wait...it gets better.
I am told that I have some cavities and fillings that need replacing.
I am surprised since I just had a once-over by my previous dentist just 6 months before, and I religiously went to my dentist check-ups...but I agreed to get the bare minimum done - again emphasizing that I was on a budget and unable to do anything crazy (the sales pitches for cosmetic stuff never ceased).
I make an appointment to get this work done, then a week later go in for the cavity/fillings work. I am not the expert here, so I rely on Dr. Pham to know what she's doing so I am confident at this point as I sit in the dentist's chair.
I pay my office visit co-pay, smile as I leave and return home.
Then I look at my teeth. Egads! She changed out my fillings for the cosmetic veneer/non-metal type. So I began to wonder...did I need these changed? Did I have cavities?
Then I began to feel pain in the area she had worked on a few days later. I developed a sensitivity to cold in that area and intense pain.
I called the office to cancel my appointment so that I could get to the bottom of it. I asked for Dr. Pham to personally call me to explain just what I had done, and to explain the pricely cosmetic choice she had made for me without my knowledge. No call.
I called again and left the good Dr. another message. No call.
I did get a bill for the cosmetic procedures and a $50 fine for not canceling the appointment I canceled.
I am in SHOCK that this woman can practice dentistry like this. It is malpractice.
I also think she did a horrible job. I have never had pain like this before, and I've been on top of my teeth my whole life with preventative care.
She and her office are really great at charging you money for things you don't need and sending bogus bills (and even threatening creditor action), but can't return a lousy couple of phone calls or answer the basic question: why on Earth did you give me an expensive cosmetic treatment I did not want or ask for, leave me with tooth pain, and expect me to happily pay you?
Dr. Pham claims I knew what I was getting done because she told me I was getting a ""composite"" and signed a consent form. There was a price quote for Invisilign Braces on the same form. Before signing, I told her that I did not want braces or anything ""cosmetic"" done - so I was reluctant to sign. I was told that signing the form did not mean I was obligated to do anything cosmetic. The office just wanted to ensure I knew what options were available to me and that I was aware of pricing. I said, ""ok,"" then signed the form.