I purchased the more expensive ""deluxe"" treatment for the added benefit of crabgrass control. Only after having the service for almost a year do I discover that ProLawn's policy is that they do not treat weeds between April and November (whenever the temperature may possibly be above 84 degrees). Even though they did not disclose this policy up front or in their service agreement, you should know that they are the only company in the yellow pages with such a policy--I checked. But the service agreement clearly states they treat crabgrass ""throughout the year"". On the last service call, the technician only spent six minutes treating our yard, and he was gone so fast he didn't leave a sign out front saying that he had been there. We called to inquire why the tech was in such a hurry, and we were told, ""Your yard isn't that big."" Hum, I remember it being over a third of an acre. Their policy is they will come out to re-treat if the customer is not satisfied--but they won't come out and retreat--at least I can't get them to. I finally had to file a complaint with the better business organization, and owner Mr. Dennis, in his response implied that I am ""uneducated"" (unlike his service tech who has a college degree...I do too, by the way), then he proceeded to tell me to read the service agreement. Just for the record, their service agreement states they will make ""every reasonable effort"", including retreatment upon the request of the customer. No resolution was offered, and I don't feel like they have even come close to ""every reasonable effort"". I have paid every single bill either on time or up front, with the exception of the last bill which was for the six minute ""quickie"" service, so I can assure you that I am not some dead-beat, non-paying customer. Avoid this company!
Cons: customer service, quality of service, follow-through with service agreement