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Pro Japanese Auto Repair - 6 Reviews - 3617 W McFadden Ave, Santa Ana, CA - Auto Parts Reviews - Phone (714) 839-8393

Pro Japanese Auto Repair

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3617 W McFadden Ave
Santa Ana, CA 92704
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(714) 839-8393
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Main categories:

Auto Parts , Auto Repair & Service

Related categories:

Automotive

Reviews

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( 2 )

Best

I saw all the bad reviews so I thought I should chime in so that people can see both sides. I feel like review sites sometimes only have bad reviews because only dissatisfied cust...

Worst

My car is a 2005 Honda Pilot and I always take it to the dealer to have my oil change but last week went to the Walmart on McFadden and Harbor and I saw Pro Japanese Auto Repair a...

Honest and excellent service 7/29/2010

I saw all the bad reviews so I thought I should chime in so that people can see both sides. I feel like review sites sometimes only have bad reviews because only dissatisfied customers take the time to write reviews. I've been using Pro Japanese Auto for my repair work since I moved to Santa Ana. The place was recommended to me by my uncle who has been going here for over 20 years. I've found PJA to be honest and the prices to be reasonable. I am fairly knowledgeable about cars so I think I can tell if someone is trying to upsell me. So far PJA hasn't tried to upsell on anything. Usually they repair exactly what I ask them to repair and do a fine job. I've had brakes, timing belt, water pump, suspension work, smog repairs, and oil changes done there (not all at the same time). So far everything has been working pretty good. I haven't had something else break right after fixing one thing. Most of my family uses this shop and I haven't heard any complaints from anybody yet. My only complaint is that one time I did an oil change there and usually I bring my own synthetic oil. Well they did the oil change but they didn't return the excess oil. I gave them a 5qt jug and my car only takes 3.7qt. So they owe me 1.3qts! I find it somewhat annoying that they kept 1.3qts of synthetic oil. Not a big deal but hey synthetic oil is expensive (~$3/qt). And yes I did check to make sure they really did change the oil. The dip stick had clean oil and the filter was new. more

They tried to rip me off! 1/31/2008

My car is a 2005 Honda Pilot and I always take it to the dealer to have my oil change but last week went to the Walmart on McFadden and Harbor and I saw Pro Japanese Auto Repair across from Walmart so I thought might as well let them change the oil while I shop. That turned out to be a mistake. I paid them $25 for the oil change, took my car home and next morning there was a puddle of oil on my drive way. I brought the car to Pro Jap and asked them to fix it and they told me that my oil pan seal is bad and needs to be replaced. I called my dealer and they told me to bring it in so they can take a look, since my car is still under warranty, and the dealer told me that the oil nut was loose. All they had to do is turn it half a turn and no more oil leak. I called Pro Jap and they told them what the dealer said and they couldn't give me any clear explanation why they wanted me to change my oil pan seal. I think they tried to rip me off. more

car repair 8/21/2005

This place service is really good. They answer every question that you had and give you advice what your car needed. They don’t rip you off. They do clutch job, oil change, auto transmission, brakes and many more. They also sell tires and new engines that is imported from Japan. The price is ok. more

Auto Repair 8/20/2005

This place has a lot of honest workers who won't try to cheat you out of your money. Some other places where try to charge you for some bogus stuff that wasn't even broken in the first place. You don't have to worry about that at this place though. They know exactly what they're doing. They make sure they get your car fixed, and let you know when you should come in for your next oil change. more
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Additional information

  • Hours:

    Mon-Fri 8am-6pm, Sat 8am-5pm
  • Neighborhoods:

    Santa Anita Park
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