We have used this kennel for our dogs since 2008, and have had nothing but positive experinces. The dogs love to go there. They are barking, wagging their tails, and pulling on their leads to get back to the ladies to begin their vacation. I was very impressed the last time we picked our dogs up from the kennel because a dog that was boarding there had gotten sick, and one of the ladies took it to the vet for the owners while they were away. It is so nice to know that when an emergency arises with one of my animals, they will be taken care of like extended family by these ladies. We would not think about going to any other kennel since we found Primrose. Thank you ladies for being such wonderful caregivers for our little ones.