My husband has been staying in the resorts as it is the closest hotel chains to the job that he's working. Getting through to the hotel is a nightmare in and of itself..this is only about the customer service as I haven't stayed there myself. In order to reach a guest, you must give the room number, which resort they are in and the name of the registered guest. I have decided that they aren't choosing Einsteins by any stretch for this job. I am constantly being transferred to the wrong room, cut off in the transfer or told that the guest (my husband) isn't registered (good for a giggle followed by profanities). And, if that weren't enough, when I get transferred to the wrong room, I call back and it rings, and rings, and rings....and....rings. I'll tell you this...if I were in charge of the customer service there, heads would roll. How on earth is it that this place is always packed when the people who work there couldn't be any meaner? Are they paid to be extra mean??? WTH????