As a former veterinary assistant, I was particularly interested in how Prevent A Litter was able to manage so many surgeries in a single day. Well, after conversing with two excellent surgical assistants as well as the veterinary surgeon, my mind was put at ease. Because surgery is all they do, they have the systems and procedures down to a science. Each cat/dog/rabbit is monitored by an assistant and the surgeon during every moment that it is under anesthesia. And, since they are not a full-service practice, they are not distracted with being called upon to take xrays, fill prescriptions for ear infections, respond to a drop-in nail trim, and the zillion other things that most veterinary assistants have to worry about. These people have a singular goal, which is getting pets (as well as WILD cats and dogs!) spayed and neutered safely! Even the aftercare is second to none. They have a 24 hour emergency phone number that connects the patients' owners directly to one of the clinic's managerial staff--in the rare circumstance of a complication.\r
I also know, from personal experience, that the staff at PAL is far from rude. If a client believes he or she received a less-that-warm reception I can only assume that the client misinterpretted something that was said. The hospital wouldn't have a jam-packed schedule every day for 7 years unless a bunch of people found the service to be top notch!
Pros: Great cause, great service, low cost!