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Prestige Pontiac-Buick-GMC Inc - 2 Reviews - 444 James L Hart Pkwy, Ypsilanti, MI - Automobile Dealer Services Reviews - Phone (734) 483-0322

Prestige Pontiac-Buick-GMC Inc

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444 James L Hart Pkwy
Ypsilanti, MI 48197
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(734) 483-0322
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Bought a used car here, dealer neglected to tell us it only had 1 key (chipped key = $80 for a spare!!), then forgot to give us the registration for the car. He went on vacation ...

Buyer Beware 6/4/2009

Bought a used car here, dealer neglected to tell us it only had 1 key (chipped key = $80 for a spare!!), then forgot to give us the registration for the car. He went on vacation and just left the registration on his desk without even giving us a courtesy call to let us know he forgot it. One minor thing (switch for trunk release) had to be fixed as part of our purchase, and the body shop tried to keep our car overnight because it "didn't have the part" (after the appointment was made the previous week!) then miraculously got the part and fixed it in two hours after being told we were picking the car up and bringing it back the next day -- i guess free repairs aren't as much of a priority as the rest of their work? Pretty shady. I would go elsewhere, I regret buying the vehicle there. more

Awful service! 9/8/2005

My husband bought a Bonneville a couple of years ago and earlier this year, he wanted a different car. Well, mostly, he was upside-down in his car loan and we didn't want that debt hanging over us. So we started searching for a dealership that would give us a good deal on our car. We got a card in the mail from Prestige that if we leased a new car, they would pay off our loan "no matter what you owe". Don't you always wonder if those are true? Well, most other dealerships, it is! We went to a Honda dealership and they would...we just didn't find a car there that we liked. So we were excited since my husband liked the G6. Yeah, Prestige lied. We test drove the car, talked to the sales guy, and he kept saying, yes, we will pay off anything you owe. So we get everything all set, fill out paperwork, and bring in what we still owe on his car. The finance guy there comes over and says, sorry, we won't pay off your car. We said we were told you would, and he ACTUALLY said, well, I guess we lied. Huh? Ok, so whatever, we said, could you atleast pay off enough to lower our current monthly payment on a car. He said sure! I guarantee it! Let me talk to my boss and we'll fill out the paperwork. Well, we had to go to work, so we called later. Couldn't get through to our salesperson, the sales manager, finance guy, no one. My husband called atleast 5 more times that day...no one answering calls, no one returned phone calls. We went in there and they said...well, we can give you this deal for this price, which was $50 more per month than they had previously stated! Ok, so I understand...car dealer, shady, ok. But the next week, we went to Dick Scott Dodge, they paid off his car, and we got a really nice truck for an amazing price. Stay away from this dealership, please!! more
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