On 9/17/2015, I sent my mother's cat to be preserved, wishing that she would have changed her mind about the process before her cat died. The cat was supposed to be done within 4-6 months. My mom kept asking me to call about her cat at the beginning of March, 2016 because she had not gotten her cat back. I finally called Jim at the end of March 2016. My mom finally received the shipment on 4/11/16 and when she opened the box, she realized that the cat was not hers and she called me, crying and obviously very upset. I emailed Jim at preserved pets and sent pictures of the cat she received, along with pictures of her cat when she was alive. Jim called and at first he said he must not have ever received her cat, which really had my mom upset. Less than a day later, Jim found my mom's cat and sent a picture of it to make sure it was hers, which it was. We shipped the wrong cat back and got her a week later. My mom was okay with it, but I thought she looked terrible. Hopefully I can attach a photo so others can see what she looked like. Anyway, I bought an expensive wood base acrylic display case to put her in to keep her clean. Within one month, I noticed moths inside the case. I bought some moth balls, put them in the case and it helped for a little while. It has been about a year and a half now, and I was cleaning out the case and there were more moths in the cat and they had eaten away most of the fur on the back and the rest of the fur was falling off. I know that this is not the fault of Jim at preserved pets, but this is a warning that if you spend $800.00 plus dollars to preserve a pet, expecting it to last, you'll be disappointed. There is a disclaimer about bugs that you must sign when you get your pet done, but I assumed that if you kept the pet clean and properly stored, that bugs would not be an issue. Unfortunately, that was not the case and now I understand why he has the disclaimer. Dead, freeze dried pets will most likely end up with bugs.