Mr. Thomas Jaenke, owner will require you pay up front and then not give you your money back. I signed up for 36 sessions (3 months @ 3x/week). I got 2 sessions when my trainer left due to no payment. Got a 2nd trainer, who left after 3 sessions for no payment. When I contacted the owner, he was going to give me a 3rd trainer and was going to call back and did not. I gave him 48 hours and when I called him, I got voicemail. I have tried many means of contact, including the Better Business Bureau and they, too, have not had a response from Mr. Jaenke. He owes me $868.