I've been reading the bad reviews below and I can only tell you about our experiences, which have been very good. We've been customers there for about 4 years now and they've been a godsend. My wife suffers from severe anxiety and a terrible gag reflex, so anything really invasive is a huge challenge for her. Their DOCS (conscious sedation) procedure is fantastic and has made it possible for her to have the serious dental work that she needed done. I was particularly impressed by the bone graft (actually not so much a graft as stimulating the growth of new bone) in her lower jaw..fantastic work! The doctors have been almost invariably helpful, informative, skilled and really nice people in general. Drs. Roisman, Friedman, Hunt and Hopper particularly come to mind, and some of the staff are heroes. I particularly like Bobby, who makes each surgery appointment as pleasant as possible, and Amber, who's been so helpful with all the scheduling details that a complicated program of dental work requires. Now..a few words about some of the negative reviews. They ARE a big business, and they have lots (I'd guess somewhere between 50 and 100) people working for them. That means it's not going to be as personalized as your friendly neighborhood dentist, obviously. Particularly if you have to see more than one doctor on a visit it can take some waiting as he or she is held up in another appointment, etc. *shrug* It's the price you pay for dealing with a large dental office with a large staff of specialized dentists. The other piece of bad news is usually the cost. Dental Plus can do some great work for you, but your insurance is going to cover a small fraction of it, so there will be a large bill to pay. We've found Carmen, who handles the finances, VERY helpful in this, and I just don't recognize the experiences in the other reviews as something I'd expect from Carmen. I can only talk about our experiences with her and they've been wonderful. Yay, Carmen! If I had any criticism is that they're sometimes a little chaotic in that information doesn't get passed from one person to the next. Just the hazard of a large office, I guess, and no biggie. Summarizing...a great group of dentists, who can do wonderful work. Their DOCS (conscious sedation) procedure is a life-saver for anyone with serious dental anxiety problems. And no, this is not a paid announcement, nor am I Dr.Roisman with a false moustache. I'll be happy to talk to anyone who wants to know more about our experiences there.