JavaScript is not enabled.
Precison Overhead Garage Door Service - 2 Reviews - 3644 W 2100 S, West Valley City, UT - Contractor Reviews - Phone (801) 804-3418

Precison Overhead Garage Door Service

marker
3644 W 2100 S
West Valley City, UT 84120
marker
(801) 804-3418
Incorrect info? Correct your listing

Main categories:

Contractor

Related categories:

Other

Reviews

( 1 )
( 0 )
( 0 )
( 0 )
( 1 )

Best

I'm a first-time homebuyer who recently had problems with her garage door. Precision Door Service is actually the second company with whom I booked an appointment (the first one ...

Worst

I had a cable come off my single garage door so I called Precision door to repair it. I chose them mainly because they had the most flashy add in the phone book. The guy on the ph...

Editorial review from Citysearch 9/10/2012

I had a broken spring on my garage door, and the dispatcher told me that there was a service fee of $49.99 to come out, then springs cost $165-180 depending on the size and that the labor is included in the price. The technician came out and said that even though I had one spring before, code says my garage door now has to have two springs. Also when the springs broke it pulled part of the mount off the front of the garage, and to fix that part he’d have to charge $89.99 for an hour of work. I asked how long the total job would take and was told 30 minutes. So, minus the time of putting the springs in I was being charge $89.99 for 10 minutes of work.\r I called the company back and talked to the manager and explained it to him, and he said that he wouldn’t charge me the $89. He then called the technician and the technician told him about the extra 10 minutes it’d take to ‘recalibrate the door’ and the manager backed on his decision and decided I had to pay the $89.99. I think this is a total rip off. Why do I have to pay $50 for a service call fee when the part prices ‘include labor’ and then another $89.99 for 10 minutes of work? This place is a total rip-off. My total to have my spring fixed ended up being $488.75! I would never recommend this place to anyone. The technician also told me that it costs so much because it ‘normally’ takes someone 2 hours to do the job, but since he has so much experience he can get it done in 30.\r more

Horrible experience 3/24/2012

I had a cable come off my single garage door so I called Precision door to repair it. I chose them mainly because they had the most flashy add in the phone book. The guy on the phone told me it would cost $39 to put the cable back on and $75-$95 for a new cable. So I agreed and in a few hours a technician named Jacob showed up at my house. After less than a minute of inspection of the cable and door he flips open his little book and points to the standard repair cost for this, $399. I guess I'm use to being low balled on the phone and then have prices jacked up once a repair person arrives, but such a huge discrepancy in price had me stunned. When I tried to tell Jacob what the man on the phone said, he wouldn't even let me finish and just talked over me and started giving me a speech how he's use to dealing with people like me and that I'm the one trying to cheat him! Needless to say, I wasn't happy about this. I then asked him to contact his dispatcher and access the original phone call, which I was informed was recorded. He totally refused to do this, and now started screaming how I wasted his time and he's going to charge me a $39 service fee just for coming out to my house for his 1 minute inspection. Needless to say the conversation went downhill from there but ended with me slamming the door of my house and Jacob screaming wildly for several seconds even after I was already inside. Because I have never ever been treated so badly by a service person, I immediately called Precision door again, and asked to talk to Jacob's supervisor. After a few hours I got a call from Monty, the regional supervisor for the Salt lake city area. I explained the situation to him and he was very nice and offered to do the repair for $199. Since this was at least in the ballpark of the original quote, I agreed. But several times I asked him to confirm that the total price would be $199, and he said yes, unless they found some broken part they had to replace. So with this final verbal agreement I made an appointment for another of Precision doors technicians to arrive the next day. So come the following day another technician promptly shows up, and was much nicer than that Jacob fellow (I would like to use an expletive here) and did the job in about 45 minutes. So for a few minutes I was happy until he gave me the bill, $210. So once again it was not the price they quoted to me on the phone. But perhaps, there was some part the technician had to replace to cause the $10 discrepancy? No, that wasn't it. Looking closer at the bill they actually charged me a fuel charge of $10. So not only are they charging me almost $200 for 45 minutes of work, but they have the gall to make me pay for the gas to even drive to my home!!! Since this horrible experience with Precision door I called several other companies and they all were willing to do the repair for between $100 and $150, and with no fuel charge. Needless to say, I will never ever use Precision door again, and will recommend to any and everyone that they avoid this company. more

Professional and Trustworthy Garage Door Specialists 1/20/2009

I'm a first-time homebuyer who recently had problems with her garage door. Precision Door Service is actually the second company with whom I booked an appointment (the first one was a no-show for our scheduled appointment). Jake with Precision Doors was very professional, did a great job explaining the problems, gave me the options about what needed to be done (and prioritized them, for my benefit). He finished the whole thing in less than an hour. I would not hesitate to call this company again, if needed. Pros: Very professional, seemed quite trustworthy Cons: Price was a little higher than I'd have liked, for some of the parts more
< Previous 1 Next >

Owner Message

  • Precision Garage Door Service is your local garage door repair specialist serving Salt Lake area residential clients 24/7. Whether you need emergency repair work or a new garage door we'll complete your job quickly and professionally the first time. Learn why we are your best choice for garage door and garage door opener repair, service and sales. We look forward to serving you! We Fix Garage Doors Right!

Additional information

  • Neighborhoods:

    Glendale
badge