When we were in the market for a new vehicle, We dropped by Power Toyota in Irvine to test drive, and possibly be sold on a Toyota vehicle. I found the lack of service to be quite incredible. We were not greeted when we walked in through the doors and had to request a dealer to show us some vehicles. The salesperson told us it was her first week on the job, which was fine and made us a little bit more understandable than we would have. But she had poor communication sales and when I tried to look at both the RAV4 and the Highlander, she TRIED TO TALK ME OUT OF BUYING THE HIGHLANDER. This was very surprising, as most dealers I know would have jumped at the chance to sell you a more expensive vehicle. When asked various questions about the RAV4, she did not know the answer to them. She provided very little value as a dealer and expected us to buy when she didn't even try to sell the car. Of course, we did not buy a vehicle from them.
Then there was the other time we had gone looking for a car, a Solara. Again, we basically had to ask and wait for a dealer to come help us. The lady, who also had poor communication skills, gave us a brief test drive, couldn't really answer questions until she read the sticker on the car, and was in a rush to get back inside. We didn't buy a vehicle from them, but at least got some free baseball tickets (that we couldn't use) out of them that time.
I would have given them less than a star or a negative star if that were possible.