Came in to buy a wedding gift off a Pottery Barn wedding registry. I had to find the registry computer, and then fight with the broken printer without an employee in sight to help me. When I finally tracked down someone by hanging out at the cash register, they didn't know where to find the gift or how to use the registry. When I finally found the gift, they said no one was there to wrap it (as advertised) and I would have to come back to pick it up in several hours. I asked for the supplies to wrap it myself, which they dragged their feet about. It took 30 minutes to pay, to get the gift successfully marked off the registry and to print out a gift receipt. When I got home to wrap it, I discovered they had only given me one piece of tissue paper (to wrap a glass decanter), a box that doesn't fit and not enough wrapping paper. If my friend hadn't registered here, I wouldn't have shopped here.