I bought a 12-pack of beer from Potomac Beer & Wine to serve to guests at an important dinner party. The entire batch turned out to be spoiled, and when I called them on the phone to complain, the owner said there was nothing he could do. He insisted that he could not talk about this on the phone and that I would need to come in--so I immediately got in my car and drove over. No doubt he thought I wouldn't bother to come in.
The owner told me there was nothing he could do and that he would not refund or exchange the beer. Fine, I told him--call your distributor and tell him he gave you a bad case of beer. He refused, saying the distributor would not listen to him; he said that I should call. Fine, I told him--give me the name and number of your distributor and I will call him. He refused. He said there was no proof that the beer I bought was spoiled other than the taste...in other words, he did not believe me. He then said I should contact the Montgomery Liquor Control board; I said "OK" and asked for the name and number of anyone he knows there; he refused to tell me. I then asked for his--the owner's--name and the phone number of the store, both of which he refused to tell me. He noticed that I was getting frustrated because he was giving me NOTHING to go on, so he brusquely said, "This conversation has gone on too long. Please leave my store." Total disrespect.
This is one of the worst consumer experiences I've had. At the end of it all, I really could have used a nice, cold beer! So I left PB&W, got into my car, drove to the courteous County-run liquor store half a mile away in Fallsgrove and bought a six-pack from there. Do yourself a favor and skip PB&W entirely. Instead, get your beer from Costco, the county store in Fallsgrove, or really anywhere else. This place doesn't know how to treat its customers.