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Potomac Beer and Wine - 3 Reviews - 9700 Traville Gateway Dr, Rockville, MD - Other Reviews - Phone (301) 838-7099

Potomac Beer and Wine

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9700 Traville Gateway Dr
Rockville, MD 20850
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(301) 838-7099
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Grocery Stores

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Food & Dining

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We live right across the street from Potomac Beer and Wine, so we'll go in to buy a lottery tickey once in a while. Not much to report, as we don't buy alcohol or any of the other...

Forget this place. Terrible customer service. 10/11/2010

I bought a 12-pack of beer from Potomac Beer & Wine to serve to guests at an important dinner party. The entire batch turned out to be spoiled, and when I called them on the phone to complain, the owner said there was nothing he could do. He insisted that he could not talk about this on the phone and that I would need to come in--so I immediately got in my car and drove over. No doubt he thought I wouldn't bother to come in. The owner told me there was nothing he could do and that he would not refund or exchange the beer. Fine, I told him--call your distributor and tell him he gave you a bad case of beer. He refused, saying the distributor would not listen to him; he said that I should call. Fine, I told him--give me the name and number of your distributor and I will call him. He refused. He said there was no proof that the beer I bought was spoiled other than the taste...in other words, he did not believe me. He then said I should contact the Montgomery Liquor Control board; I said "OK" and asked for the name and number of anyone he knows there; he refused to tell me. I then asked for his--the owner's--name and the phone number of the store, both of which he refused to tell me. He noticed that I was getting frustrated because he was giving me NOTHING to go on, so he brusquely said, "This conversation has gone on too long. Please leave my store." Total disrespect. This is one of the worst consumer experiences I've had. At the end of it all, I really could have used a nice, cold beer! So I left PB&W, got into my car, drove to the courteous County-run liquor store half a mile away in Fallsgrove and bought a six-pack from there. Do yourself a favor and skip PB&W entirely. Instead, get your beer from Costco, the county store in Fallsgrove, or really anywhere else. This place doesn't know how to treat its customers. more

Typical Beer and Wine place 12/9/2005

I've been to this place a handful of times, usually it's easy to stop off after gone to the giant nearby or something. The prices are reasonable, and they have a slightly smaller selection of beer, than wine. Parking is in the back, and there is an entrance in the back by the parking, so you do not have to walk around to the front to enter. more

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Normal Beer & Wine place 8/19/2005

We live right across the street from Potomac Beer and Wine, so we'll go in to buy a lottery tickey once in a while. Not much to report, as we don't buy alcohol or any of the other stuff they sell there. It look normal though. But a problem for most customers is the parking. Parking is in the rear, so it can be a little bit out of the way since most people don't know you can go through the front. But like I said, I only buy lotto tickets there... and the owners are pretty much expressionless towards us, since we're not stuffing their pockets w/ cash. more
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