I recently had my kids pictures taken there, but what a mistake! On the screens when we picked out the photos, we were so pleased. However, when we got home and looked at them we were so disappointed. Yeah, they were the same photos, but looked like poor picture quality. I spent over $300 for poor pictures. There appeared to be too much light shining on them. My daughters dress was white and blue, but when the pics were printed the dress looked almost white bc of the flash glare. They looked cheap w/ bad lighting. I called to speak w/ the manager and they said they would redue the shoot for free. No its not for free. Considering you have a scheduled appt, but are not taken back until nearly 2 hrs after that. Plus, I had over an hour drive there and my kids have alot of health issues. It is not for free considering all of the sacrifices being made! They should've offered me a reshoot plus a discount for all my effort. I showed my friends and family. They couldn't believe how pitiful the pics were. My kids looked like they were sick in the pics-pale & pasty due to bad lighting. If they do not make this right, they will lose my business for good and my families. We have all used them in the past, but will not after this if the situation is not fixed. I hope they make this right! This is a bad deal!!