We purchased our pool 7 years ago and needed a new liner, the liner came in damaged, Sandy immediately returned it and also allowed a $50.00 off additionally for our inconvenience. We just purchased a Hot Tub Sandy was so patient, before we took delivery she sat us down like we were in school, walked through the complete process, answered any questions we had, was kind and thru in so many extras. The delivery crew was due at our house between 11 and 1:00, they arrived with 4 men got here at 10:30, assembled the cover lift, went over things again was gone at 11:05, nice guys, we tipped them for their professionalism and threw in the hose, , got it up and running setting the temp @ 7:00 P.M., it was not heating up, called Sandy she had a service man who was on his way home here at our house in a half hour on a Saturday evening, now that is service. I highly recommend Pool City. I will not shop anywhere else for my pool or hot tub needs. And...the price was exceptional with an upgraded cover. All of my neighbors, electrician and service man cannot get over what a beautiful hot tub it is and for the service and price, do yourself a favor and go to Sandy at pool city you will not find better....Lovin the Tubbin,..