My German Shepherd, Lacuna, has somewhat of a difficulty following standard bath time procedure when somebody else is bathing her and I have taken her to several other groomers before (she doesn't bite either) but everyone had been to scared of her and said that they couldn't get her to cooperate. But the lovely ladies at poochie spa took her right in and knew just what to do. This passed Saturday on dec 8th She was shedding soooo bad so I took her in to get furminated (de shedding process), when I picked her up she was sitting in a kennel as calm as could be with little red and green bows in her hair and red and green nail polish (as I requested). She looked so gorgeous and I swear I don't think her coat has EVER looked that awesome! This is an awesome place to take your dog! By the way, they take Visa card and master card now!